Survey: Digitalisation remains top priority for microfinance institutions

08 February 2022
8th round of surveys

ADA, Inpulse and the Grameen Crédit Agricole Foundation joined forces in 2020 to monitor and analyse the effects of the COVID-19 crisis on their partner microfinance institutions (MFIs) around the world. This monitoring was carried out periodically throughout 2020 to gain a better insight into how the crisis has developed internationally. This work has been extended into 2021 on a quarterly basis.
The conclusions presented in this article are based on the 8th survey which was carried out in the third quarter of 2021.
With this regular analysis, ADA and its partners hope to contribute to mapping strategies and solutions adapted to the needs of our partners, as well as to the dissemination and exchange of information within the sector.

The study involved 70 MFIs in 39 countries in Eastern Europe and Central Asia (24%), Sub-Saharan  Africa (38%), Latin America and the Caribbean (20%), South and Southeast Asia (9%),and the Middle East and North Africa (9%).

This survey shows that MFIs are still suffering the consequences of the crisis. Despite the recovery in operations, their growth is limited by low demand and digitalisation remains their priority.

See the previous survey of the 2nd semester 2021